Frequently asked questions
How much does a party cost?
Party prices varies, please see KJGCH party packages listed in "our services" page. Party packages are based off guest count as well.
How can I pay?
All payments are to be made in person as a deposit or full payment.
When is the payment do?
All deposits are to be made same time as booking the party. Remainder of payment is due day of party or full payment can be made same day as booking.
What payment methods are accepted?
KJG Clubhouse accepts Cash, Visa and Master debit cards & Cash App ($KJGClubhouse)
Does my deposit go towards the total bill?
Yes! All deposits made will go towards final payment, this includes all services.
Booking & Cancellation FAQ
If I have to cancel my child birthday party will I be refunded on my deposit?
All DEPOSITS ARE NON-REFUNDABLE! Any payment exceeding over the deposit amount will be refunded and deposit can go towards future services.
What is your cancellation policy?
Kids Jungle Gym Clubhouse cancellation policy requires all guest booked for birthday parties call 24 to 48 hours prior to day of party.
How can I contact KJG Clubhouse staff member?
Guest/parents are able to email us directly or call us directly at 616-655-3232.
Do all services requires a wavier?
Yes! All services must have a sign waiver and contract.
How do I book for other services, such as kjg club bus and drop off actvity play?
All bookings must be done in person. Must schedule a tour first through "Booking Online" tab.
How will I know if open play is available?
We will send out monthly emails to all parents who subscribe to our news letter.
Birthday Parties & Events FAQ
How do I book?
All Parents must book to schedule a tour first. Once tour as be schedule and giving parents are able to book in person for any future services. (Deposit's are still due day of book birthday party). More questions on booking please summit down below.
How far in advance can I book my child birthday party?
All birthday party bookings can be made up to 90 days in advance.
How do I change the time and / or date for the party?
If party date or time needs to change simply call 616-655-3232 or email KJGClubhouse@yahoo.com. if there a possibility that we are not able to change date or time due to another booking being placed parents are still able to keep same pricing agreed and changed for a new day that works best for their schedule.
What happens if I stay longer than the hours requirement?
We give all guest 2.50 hour party time with an additional free 45 minute set up time for members only.if you feel you may need more time please inform KJGCH staff member by phone days prior to party. If extra time is available payment discussion can be made.
What happens if my guest count change?
If guest count change we encourage parents to give a 24 to 48 hour notices prior to day of birthday party. Once payment have been made an guest count changed day of party there are no refunds.
What can I bring to birthday?
Please see check list under birthday party packages.
What can I not bring to my child birthday party?
Any alchol beverages are phrobited in facalilty. Please see check list in birthday party packages for list of items not to bring.
What does the birthday party included?
Kids Jungle Gym Clubhouse offers 3 different party packages as well as host baby shower events. Please selected from one of the following packages located in "our services" tab and there will be a list of different party packages and whats included.
How to attend an event?
To attend KJGCH hosted events all guest must be a registered member and account must be active for that month to recieve discounted tickets and to sign up for event.
Are the events free?
Depending on what events is being hosted and the holiday most events do require payments to hold your reservation for weekly/monthly events while other events maybe free entry and other items do require purchase.
Can I rent out the space for events other than a child's birthday party?
Yes! Most defiantly! This space can be used for any children event you may have in mind. We also host baby showers and gender reveal's!
How many guest are allowed to come to event under my membership?
Glad that you asked! Membership is good for up to 4 people. Any additional guest will be charged regular rate.
How much is the membership?
How often will I have to renew my membership and will payments be automatically taking out of my account?
Every 30 days to keep membership active to receive points ans rewards.
How long is the membership good for?
What if I renewed my membership in the middle of the month, will I have enough time to accumulated enough points to use for that month?
Yes! All points will add up every 30 days
Do points roll over?
No. All points/rewards must be used in the same month.
What can my points and rewards be used towards?
All services provided by KJG Clubhouse!
How Will I earn my Points?
Through our point system. Once you sign up to become a member points/rewards will be sent to your email.
What is the amount of the percentage off for events and othe services?